For lead-acid batteries we offer 12 months warranty

ROYPOW

*the battery is guaranteed to be normally charged and discharged and to have a minimum remaining capacity of 70% after 5 years or 10,000 hours (whichever comes first).

**if the charger is found to be defective before the warranty expires, RoyPow will replace or repair covered components that are found to be defective in materials and workmanship. Parts must have been installed by an authorized RoyPow dealer.

Warranty conditions:

• The warranty applies to the original purchaser and is not transferable to any other person.
• It applies to all batteries sold directly by the warrantor or an authorized dealer, provided that the battery charging conditions have been fully complied with.
• The battery must be properly and timely maintained and regularly inspected (as indicated in the operating instructions). The costs for these inspections are the responsibility of the customer. The customer must be able to provide documented proof.
• If defects in materials or workmanship are found during the warranty period, we will supply new, remanufactured or repair parts necessary to correct the defect.
   

Warranty exclusions:

• Any use or installation deemed improper or inappropriate.
• Repairs not performed by an authorized dealer.
• Misuse, abuse, accident or improper repair or storage.
• Unreasonable delays in providing the battery to the customer after being notified of a potential product problem.
• All parts installed on the battery but not produced, recommended or installed by the manufacturer (forks, attachments, masts, tires,...)

Parts replaced under warranty are warranted for the remainder of the warranty period.

All claims for coverage under the warranty must be submitted no later than 30 days after the expiration of the warranty period.

The warranty covers the replacement or repair of damaged parts free of charge, provided that the defects are due to the fault of the manufacturer, prevent the intended use of the vehicle and are due to reasons inherent in the vehicle at the time of release.

* Prerequisite for claiming the full warranty period is that the vehicle must undergo the following mandatory inspections. These are performed by the dealer. 

• Inspection after 12 and 24 months of operation 
  • If this is not carried out, the warranty period expires automatically
• Inspection after 30 months of operation additionally
  • this applies to 6- and 8-passenger vehicles and vehicles with towing hooks as these have a higher intensity of use. If this is not performed, the warranty period expires automatically

These inspections should be done within 14 days before the deadline.

Failure to do this will automatically void the warranty.

The warranty and guarantee do not cover:

• mechanical damage to the vehicle and resulting defects
• Parts that need to be replaced due to natural wear and tear (joints, brake parts, tires, oils, illuminants, fuses, etc...)
• Reduction of the vehicle's range due to the natural wear and tear of rechargeable batteries
• Errors resulting from the operation of the vehicle that do not comply with the operating instructions
• Faults resulting from the installation of additional equipment or components in the vehicle not intended by the manufacturer and without obtaining the approval of the factory service department.
• mechanical damage and defects caused by natural events (hail, fire, flood, lightning) or accidental events.
• Defects of the vehicle resulting from its operation in the area of a strong magnetic field.
• Also not objectionable:
  • Handbrake lever and cable, spreader, spring, damage caused by pulling the handbrake too hard.
  • Pot box, as damage from water, salt and mud is possible.
  • Wiper blade, wiper arm, wash bag due to damage from too low temperature.
  • Abrasions and cracks in the material of the seat or backrest caused by mechanical damage, sharp objects or metal elements in clothing.
  • Damage caused by driving over bumps or hitting a high curb.

 The warranty and guarantee expire immediately in case of:
 

• Failure to comply with the recommendations contained in the operating instructions in the area of operation, maintenance, adjustment, operational service.
• Unauthorized modification of the vehicle
• Repairs and replacement of parts, assemblies (including those covered by the warranty), without the written consent of the factory service
• Operation of the vehicle deviating from the usual intended use
• Breaking the manufacturer's seal on the controller and other devices
• Failure to complete the warranty check (mentioned above)
   

The warranty period begins on the date your vehicle was purchased from an authorized Pilotcar dealer.

The warranty covers the replacement or repair of damaged parts free of charge, provided that the defects are due to the fault of the manufacturer, prevent the intended use of the vehicle and are due to reasons inherent in the vehicle at the time of release.

* A prerequisite for claiming the full warranty period is that the vehicle must undergo the following mandatory inspections. These are performed by the dealer.  

• Inspection after 12 and 24 months of operation
• Inspection after 30 months of operation additionally
   

These inspections should be carried out within 14 days before the expiry date.

Failure to do so will automatically void the warranty.

The warranty and guarantee do not cover:

• mechanical damage to the vehicle and resulting defects
• Parts that need to be replaced due to natural wear and tear (joints, brake parts, tires, oils, illuminants, fuses, etc...)
• Reduction of the vehicle's range due to the natural wear and tear of rechargeable batteries
• Errors resulting from the operation of the vehicle that do not comply with the operating instructions
• Errors resulting from the installation of additional equipment or components in the vehicle not intended by the manufacturer and without obtaining the approval of the factory service department.
• mechanical damage and defects caused by natural events (hail, fire, flood, lightning) or accidental events.
• Defects of the vehicle resulting from its operation in the area of a strong magnetic field.
• Also not objectionable:
  
  • Handbrake lever and cable, spreader, spring, damage due to handbrake being pulled too hard.
  • Pot box, as damage from water, salt and mud is possible.
  • Wiper blade, wiper arm, washer bag due to damage from too low temperature.
  • Abrasions and cracks in the material of the seat or backrest caused by mechanical damage, sharp objects or metal elements in clothing
  • Damage caused by driving over bumps or hitting a high curb.

The warranty and guarantee expire immediately in case of:

• Failure to comply with the recommendations contained in the operating instructions in the area of operation, maintenance, adjustment, operational service.
• Unauthorized modification of the vehicle
• Repairs and replacement of parts, assemblies (including those covered by the warranty), without the written consent of the factory service
• Operation of the vehicle deviating from the usual intended use
• Breaking the manufacturer's seal on the controller and other devices
• Failure to complete the warranty check (mentioned above)

The start of the warranty is always the date on the delivery note.

After purchasing the goods or service, you have the right to return the goods or cancel the service within 14 days. Justification or justification by the consumer is not required.

Terms of coverage for the warranty:
 

• The product bears the original marking of the manufacturer.
• The part to be replaced is part of the original product equipment
• The customer can provide evidence that his obligations listed in the product-specific operating instructions or the part-specific operating/assembly instructions have been fulfilled.
• Repairs and/or replacements are performed by an authorized dealer.
• Evidence of completed maintenance is retained and available.
• Take the product or part to an authorized dealer as soon as possible after discovering a suspected defect.
• The retail sale must be proven in the form of an invoice, if the authorized dealer is not able to verify the date of the beginning of the warranty.

Coverage Exclusions:

• The use of components removed from other products, whether this is due to the unavailability of parts, diagnosis by replacement or other reasons.
• The modification or update of products and parts and the problems and failures caused by this.
• Normal maintenance and periodic inspections and the parts used in these activities and any resulting damage.
• Damage caused by improper use for a purpose other than that for which it was originally intended.
• Damage caused by force majeure, fire, collision or accident.
• Damage caused by the installation of parts that are not original parts or parts approved by Yamaha.
   

The following wear parts and consumables are not covered by the warranty:
 

• All bulbs
• V-belts, drive belts and -wheels
• Drive chain and pinion
• Wheel balancing
• Tires
• Adjustments to light fittings, levers, seats, suspensions, exhaust and fuel systems, cables.
• Thermostat
• Brake pads, brake shoes, brake discs, clutch discs and all other friction-related components when they need to be replaced due to wear, but covered against manufacturing defects.
• Damage to painted parts caused by impact of stones or other objects.
• Oils and lubricants
• Oil and air filters
• Spark plugs
• Antifreeze
• Fuel additives
• Fuel
• Brake fluid
• Front fork oil seal
• Small workshop material